Feedbackly has become one of the references in terms of customer experience metrics and KPIs. Feedbackly is a customer feedback platform that helps your business attract and retain more customers with automated CX software, education, consulting, and industry-leading knowledge. Feedbackly is also the only CXM solution that measures customer emotions. With Aiwifi and Feedbackly combined, we can provide businesses with a wider range of services than we could offer individually and that’s why this couldn’t be a much better fit!
With Feedbackly’s survey capabilities, aiwifi makes their feedback collection offer wider and more comprehensive, allowing aiwifi’s customers to interact with their customers and listen to them across different touchpoints, beyond WiFi access. On the other hand aiwifi’s technology added to Feedbackly’s CXM software, makes it possible to businesses collect feedback even more effectively over a WiFi connection.
“This is the perfect cooperation to connect the physical with the digital world to understand better and deeper your customers’ expectations, needs, expectations, and suggestions”.
– Eric Aguilar Aguilar, the Founder of aiwifi
What are the benefits of this collaboration?
Aiwifi and Feedbackly provide a richer omnichannel touchpoint selection for listening to your customers, understanding them, learning about their preferences, and improving their customer experience.
1. Listen to your customers on your WiFi network
One of the most notable advantages of this partnership is the ability to provide an omnichannel WiFi touchpoint for listening to customers. By offering a survey solution specifically for WiFi networks, end-users of the WiFi networks can easily assess and rate the WiFi service quality or any other aspect of it. Using WiFi to reach customer experience excellence has never been easier. If your business uses a public WiFi network, just contact us to learn more.
2. Enabling continuous improvement
Enabling continuous improvement is another key focus of this partnership. Through Feedbackly's platform, now you can trigger alerts every time a guest rates low on one of the questions through any of the digital channels, and use real-time analytics to compare your WiFi locations to understand what makes a better experience for your customers.
3. Your Voice of Customer program on autopilot
The collaboration between aiwifi and Feedbackly allows you to measure your Emotional Value Index (EVI®), Net Promoter Score (NPS), Customer Effort Score (CES), Customer Satisfaction Score (CSAT), and more on autopilot for your physical venue. Surveying your guests over a WiFi connection saves your time and makes it easy for you to interact with them. Just set up surveys on your Feedbackly dashboard once and launch them to be automatically shown on your aiwifi’s WiFi network locations.
4. A complete overview of your digital and physical experience
Finally, this partnership provides the perfect opportunity to connect the physical and digital worlds and understand your customer’s expectations and needs. The powerful CX solutions for WiFi networks provided by aiwifi and Feedbackly make it easy to listen to your customers, understand their preferences, and improve their customer experience omnichannel.